Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, Buyer must fill out an RGA Worksheet. The RGA can be requested from Seller at the email info@strutducthangers.store. Each RGA must be filled out completely. Absolutely no shipments will be accepted by Seller without an RGA.

Shipments without RGAs will be returned to shipper at shipper’s expense. No RGA will be issued for any Order more than 30 days from the original ship date. If issued, an RGA is valid for 30 days from date of issue. Seller’s products must be received at our designated return point factory within that 30 days in order for the Buyer to receive credit. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Only re-stockable items may be returned to Seller.  All other items are considered custom or special order and are nonreturnable. Seller reserves the right to limit return quantities. All returned goods must be shipped freight prepaid. All Seller product must be shipped to prevent damage during shipment. There is a 30% restocking charge for all returned goods. All components must arrive in “as-new” sellable condition. Damage and “white rust” occur over time at job sites, which may cause the items to not be sellable. Final determination of sell ability will be determined by Seller, at its sole discretion. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.